Agentic AI-Powered Transformation for a Crypto Trading Platform
Prometa.ai helped a leading crypto investment platform transform its customer service experience with conversational AI, delivering smarter support and scalable automation through SDK-integrated assistants.
From Challenge to Change
1. Challenge: From Tap & Type to Conversational Interaction
With 7+ million active users, the platform faced growing pressure to scale support operations while improving the investment guidance offered to users.
Their goals included moving beyond click-based interfaces to intelligent conversation, enabling a unified experience across all customer touchpoints.
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2. What We Did: End-to-End Conversational Design
​Over 6 months, we developed and deployed a full agentic AI framework
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Designed end-to-end conversational flows and UI
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Built an Azure-based agentic AI infrastructure
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Deployed custom SDKs for iOS and Android
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Delivered a secure, real-time conversational assistant
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Integrated with CRM and investment data systems
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3. Results & Impacts:
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The transformation introduced AI-powered assistants that now manage a significant portion of user interactions—boosting engagement while reducing support load.
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Enabled scalable voice and chat-based support
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Increased satisfaction and user trust
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Handled transactions and investment queries
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Reduced live-agent workload significantly
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Delivered a modular SDK solution built for scale
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From Channels to Conversations
This case demonstrates how Prometa’s Agentic AI can convert static service interfaces into dynamic, intelligent, and self-evolving experiences.
The result? More empowered customers and more efficient operations—all within a secure and scalable framework.
Finance needs confidence. Agentic AI delivers it—consistently, securely, and at scale
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