Automating Travel Operations with Conversational AI
Prometa.ai partnered with a global travel platform to streamline routine bookings and service requests through intelligent assistants, freeing up operational capacity and delivering seamless user experiences.
From Challenge to Change
1. Challenge:
The platform’s operations team was overwhelmed with manual booking, cancellation, and refund tasks.They needed to reduce team load and unify transactions through a scalable, AI-driven interface.
​
2. What We Did:
We deployed a conversational AI solution over 6 months with a team of data scientists, engineers, and designers.
​
-
Mapped user journeys and designed conversational flows
-
Built a turnkey solution for all transactions
-
Developed voice and text-based interfaces
-
Ensured integration with backend data and workflows
​
​
3. Results & Impacts:
-
Automated bookings, cancellations and refunds
-
Delivered a natural, self-service experience
-
Enabled secure and scalable transaction handling
-
Reduced workload on support teams
-
Increased operational efficiency and user satisfaction
​